Talk:Lionheart/@comment-84.92.157.91-20120729211031/@comment-4115045-20120730102844

It seems to depend on the difference in price too at this point in time, which means that the item wanted from the customer should not differ too much (less then 250%) then the item offered. Since this item is a rather high priced item it might be that the item your customer wanted was much lower then the price of the Lionheart, resulting in a failed upsell. If you are going to a car dealer for a 1980 beetle, you would be quite surprised if they would offer you a new lamborghini instead, or wouldn't you?