Talk:Browsing customers mechanic/@comment-66.74.188.148-20111214080030

It's probably more likely that the game decides randomly whether or not a customer will be a shopper or browser, and then randomly picks a route and character for the customer from some pre-generated set. If you've ever worked in a small store before, you'll know that most of the people coming in are just browsing. The game tries to be at least *somewhat* realistic in this aspect.